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Capital Consortium

Richland County Health & Human Services

221 W. Seminary Street | Richland Center, Wisconsin 53581
Phone: (608) 647-8821 | Fax: (608) 647-6611

Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m.

Management Contact: Briana Turk - Economic Support Manager
Email: briana.turk@co.richland.wi.us
Phone: (608) 649-5721

Lead Worker: Darin Steinmetz
Email: darin.steinmetz@co.richland.wi.us
Phone: (608) 649-5725

Drug Testing:

Ask customer if they have had a drug test within the last 30 days.  If yes, ask customer to provide documentation of results.  For any Richland County residents needing a drug screen, the client must call the local agency at (608) 647-8821 (press 0 for the operator) and ask to speak to the ESS on-call worker to set up an appointment to do the drug test.  Appointments are mandatory.  No drug tests will be conducted without an appointment.

Vault Card:

Richland County residents can stop in the office between the hours of 8:00 and 4:00 to request a vault card from the ESS On-Call Worker. If preferred, an appointment can be made by calling 608-647-8821 (press 0 for the operator) and asking for the ESS On-Call Worker.

Primary QUEST Vault Card Coordinator: Darin Steinmetz

Backup Primary QUEST Vault Card Coordinator: Briana Turk

Vault Card Pickup Address - Primary: Richland County Health and Human Services, 221 W. Seminary Street, Richland Center, WI 53581

Primary Vault Card Pickup Hours: ** 8:00 - 4:00 **
Appointments are preferred in order to ensure staff is available to issue a vault card.

Site 1 Phone: (608) 647-8821 (press 0 for the operator)

Homeless Mail Pickup Sites:

Call (608) 647-8821 (press 0 for the operator) for more information.

  • Mail pickup time: Monday - Friday 8:00 a.m. - 4:30 p.m.
  • Please note: ID will be required if client is not already known by agency. Mail is held up to 30 days.

Walk-ins:

To report a change, customers are directed to use the lobby phone to call CCA, complete paper change form, or use the computers in the lobby to report via Access.
If it’s a new program we give them all application options. If they want to apply while there, client registration is complete and an appointment scheduled.  The on-call worker will be available to assist.

Verification is accepted at the front desk during regular business hours.  A drop-box is located outside the main front doors for dropping off verification after hours.

EBD Broker List:

Workers can release case information without a release of information form or authorized representative form to the following contracted agencies:

  • Family Care: Inclusa and My Choice Care Wisconsin Family Care
  • IRIS: Advocates 4U, Connections and TMG

Fraud:

All Fraud/Overpayment referrals are now done through B.R.I.T.S.

Fraud Hotline: (608) 266-4459 (this number can be given out to the public to report fraud tips, callers can remain anonymous)
Staff can contact Monica J. - Fraud Investigator at (608) 288-7136 or johnson.monica@danecounty.gov

Good Cause Coordinator:

Overpayment Inquiries:

When callers have a question about an overpayment or tax intercept, refer caller to Jessica Cooper at (608) 242-4579.

Richland County Property Records Website Link:

Click here to look up property information in Richland County

Safe at Home Coordinator:

Darin Steinmetz: darin.steinmetz@co.richland.wi.us

Richland County NH list

click here

Aging & Disability Resource Center

  • Hours of Operation: Monday through Friday 8:30 a.m. – 4:30 p.m.
  • Toll-Free: 877.794.2372 | Phone: (608) 647-4616 | Fax: (608) 647-6611 | Wisconsin Relay System: 711
  • Address: 221 W. Seminary Street, Richland Center, WI 53581
  • Email: resctr@co.richland.wi.us

Childcare:

Child Protective Services:

Any concerned individual can report suspected abuse or neglect directly to a local child protective service agency or law enforcement agency. Certain individuals whose employment brings them into contact with children are required by law to report any suspected abuse or neglect or threatened abuse or neglect to a child seen in the course of their professional duties.

Child Support Agency:

  • Administrator: Amy Forehand
  • Phone: (608) 647-8663 | Fax: (608) 647-8291
  • Address: P.O. Box 541, Richland Center, WI 53581

Clothing:

  • Family Thrift Shop
    • Address: 120 S. Main Street, Richland Center, WI 53581 | Phone: (608) 647-6180
    • Hours of Operation: Monday, Thursday, Friday 9:00 a.m. - 4:30 p.m., Saturday 9:00 a.m. - 1:00 p.m.
    • Note: Free clothing if note/referral is provided and signed by the agency or church representative on company letterhead.
  • Goodwill Industries of South Central Wisconsin, Inc.
    • Address: 2496 Hwy 14 East (across from WalMart), Richland Center, WI 53581 | Phone: (608) 649-2110
    • Hours of Operation: Monday - Friday 9:30 a.m. - 6:00 p.m., Saturday - Sunday 9:00 a.m. - 5:30 p.m.
    • Note: Limited coupons available clothing, furniture, etc. at HHS and the ADRC. Staff should call the ADRC intake worker for availability and explain the situation at (608) 647-4616.
  • New Beginnings: Private individual supplying gently used household items and some appliances. Will deliver; donations also accepted.
  • St. Vincent de Paul Store (clothing & furniture)
    • Address: 124 E. Front Street, Muscoda, WI 53573 | Phone: (608) 739-4222
    • Hours of Operation: Friday - Saturday 9:00 a.m. - 3:00 p.m.
    • Note: Call or come in. Staff can call and explain situation and request financial assistance if available.

Crisis Services:

Call Great Rivers 2-1-1 for general resource information.

  • For Emergency Services:
    • Weekdays 8 a.m. - 5 p.m.: (608) 647-8821
    • Afterhours (Weekdays after 5 p.m., Weekends, and Holidays): Contact Northwest Connections for concerns involving suicide, mental health, addiction, and other crisis situations to speak with a crisis professional. Northwest Connections may also be contacted afterhours in the event of an energy crisis.
    • Phone: (888) 552-6642
  • Emergency Assistance for Shelter, Transportation, Food, and Medicine:
    • Salvation Army -Richland Center
      • Phone: (608) 649-5825
      • Address: P.O. Box 172, Richland Center, WI 53581
    • Emergency Financial Assistance for Shelter, Transportation, Food, and Medicine. Application form can be picked up and returned to front desk reception at Richland County Health & Human Services
      • Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m.
  • Catholic Charities Diocese of La Crosse
    • Address: 3710 East Avenue South, La Crosse, WI 54601
    • Phone: (608) 782-0710 or toll free 888-212-4357 Ask for Emergency Services Staff Person
    • Hours of Operation: Monday - Thursday 9:00 a.m. - 4:00 p.m and Friday by appointment
    • NOTE: Must agree to budget counseling

Division of Vocational Rehabilitation:

  • Address: 225 N Beaumont Rd, Prairie Du Chien, WI 53821
  • Phone: (608) 326-1129

Domestic Violence/Sexual Assault Victim Serices:

  • Passages,Inc: provides services to individuals affected by Domestic Violence/Sexual Assault
    • Address: P.O Box 546, Richalnd Center, WI 53581
    • Phone: (608) 647-6317 or toll free 800-236-4325
    • Hours of Operation: 24 hours/day, 7 days/week, 365 days/year. 
    • someone is always there to answer your call
    • website:  passagesrc.com

Energy Assistance:

The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance, if eligible, for heating costs and electric costs. The Energy Assistance program is operated from October 1st through May 15th of each year. Energy assistance helps with crisis and proactive funds during the entire year. Homeowner with furnace replacement or repair needs may also may also be eligible to receive assistance. Please contact Energy Services Inc for Richland County at 1-800-506-5596. To apply online, go to heat.help

Focus on Energy

Assists qualifying Wisconsin residents in making energy efficiency improvements to their homes. A no-cost home energy evaluation and minimal charge for improvements.

Weatherization

Emergency Assistance:

Residents of Richland County can call the Emergency Assistance desk at (608) 383-5648. For Emergency Assistance eligibility information please visit the State website at https://dcf.wisconsin.gov/ea

Food Pantries:

  • SWCAP Riverdale Area Food Pantry Phone: (608) 739-3744 or (608) 739-2744
    • Address: St. John’s School, 116 W. Beech St, Muscoda, WI 53573
    • Hours of Operation: 3rd Monday 2:00 p.m. – 5:00 p.m.
  • Richland Community Food Pantry Phone: (608) 475-3967
    • Address: Lighthouse Chapel, 345 S. Cairns Avenue, Richland Center, WI 53581
    • Hours of Operation: Every Tuesday 4:00 p.m. – 5:30 p.m.
  • Second Harvest Phone: (608) 223-9121 every  3rd Thursday 3:30pm-4:30pm
    • Address: SW WI Mobile Food Pantry, Fellowship Hall, 26700 Fellowship Lane, Richland Center, WI 53581
    • Website: www.secondharvestmadison.org
  • Kickapoo Area Food Pantry Phone: (608) 627-1910
    • Address:United Methodist Church, 225 N. Washington St, Viola, WI 54664
    • Hours of Operation: 3rd Saturday.. 9am- 11am and every 3rd Monday.. 4pm-6pm

DHS listed Nutrition and Food Assistance Programs

Food Share Employment and Training (FSET):

This program assists people who get FoodShare to find a job through work activities and education and training.

***Clients need to contact the FSET Case Manager to confirm when she’ll be in the Richland County office.***

  • Address: 373 W. 6th Street | Richland Center, Wi 53581
  • Phone: (608) 778-8844

Housing Programs:

  • Housing for low-income elderly/disabled:
    • Cazenovia Elderly Housing
    • Tom Villa Apartments ( Seniors 62 or over), 1701 Woodland Circle, Richland Center, WI 53581
    • Center Grove Apartments
      • Address: 320 and 330 S. Grove Street, Richland Center, WI 53581
      • Phone: (608) 258-2080 | Toll Free: (800) 346-8581
      • Hours of Operation: Monday - Friday 8:00 a.m. - 4:30 p.m.
    • Lori Knapp Cares
      • Address: 1140 Sextonville Road, Suite #5, Richland Center, WI 53581
      • Phone: (608) 647-5247 | Fax: (608) 647-5918
      • Hours of Operation: Monday - Friday 8:00 a.m. - 4:30 p.m.
    • Park Apartments
      • Address: 213 S. Central, Richland Center, WI 53581
      • Office: 125 E. Seminary St, Richland Center, WI 53581
      • Phone: (608) 647-4949
      • Hours of Operation: Monday - Friday 8:30 a.m. - 4:30 p.m.
    • Pine River Terrace Apartments
      • Address: 1480 Wedgewood Drive, Richland Center, WI 53581
      • Phone: (608) 647-5886 or (608) 604-7200
      • Call to set up appointment. Applications may be picked up in the lobby anytime.
    • Pine River West Apartments
      • Address: 25940 Circle View Drive, Richland Center, WI 53581
      • Phone: (608) 647-2138 - Ask for Kathy Cianci
      • Hours of Operation: Monday - Friday 8:00 a.m. - 4:15 p.m.
      • Must be 65 or older.
    • Richland Hills Apartment Complex
      • Address: 701 W. Seminary Street, Richland Center, WI 53581
      • Phone: (608) 647-4877
      • Hours of Operation: Monday - Friday 7:30 a.m. - 2:30 p.m.
    • Ridgeview Commons Apartments (NOTE: 3 locations)
      • Location 1: 975 W. Seminary St, Richland Center, WI 53581
      • Location 2: 353 Richland Street, Lone Rock, WI 53556
      • Location 3:114 Exchange Street, Viola, WI 54664
      • Phone: (608) 647-2525
      • Hours of Operation: Monday - Friday 8:00 a.m. - 4:00 p.m.
  • Housing for low-income individuals and families:
    • Ada James Place
      • Address: 1001 Parkview Drive, Richland Center, WI 53581
      • Phone: (608) 647-8775 ask for Tyan
      • Hours of Operation: Monday - Friday 8:00 a.m. - 4:30 p.m.
    • Brookview Townhouses
      • Address: 1600 W. Seminary Street, Richland Center, WI 53581
      • Phone: (608) 739-3771
      • Hours of Operation: Monday - Friday 9am-5pm 
    • Home Apartments
      • Address: 1500 W. Seminary Street, Richland Center, WI 53581
      • Phone: (608) 647-4663 - Ask for Bill Doudna
      • Call for an appointment: Monday, Wednesday, Thursday 8am- 2pm and Tuesday Noon- 2:30pm
    • Woodbury Village Apartments
      • Address: 1684 Wedgewood Drive, Richland Center, WI 53581
      • Phone: (608) 647-3555
  • County Housing Programs:
    • Richland County Housing Authority/Section 8 Housing Voucher Program
    • Richland County/State Division of Community Corrections
      • Address: 26136 Executive Lane, Suite D, Richland Center, WI 53581
      • Phone: (608) 647-4848
      • Hours of Operation: Monday - Thursday 7:45 a.m. - 4:30 p.m.
      • Serves probation participants or parolees who are on community supervision
  • Homeless Shelters:
    • A Child’s Place
      • Applications available at Richland County Health and Human Services.
      • A 30-90 day temporary housing and mentoring program. The facility has 4 apartments with an onsite manager in one additional unit.
    • A Family’s Place
      • For intake call SWCAP: (608) 935-2326
      • Families with or without children may live in this home for 1-2 years as they find work and begin to get back on their feet. Families pay an increasing amount towards their housing costs as their situation improves.
    • Lydia’s House
      • Emergency overnight-only shelter between October 15 - April 15.
      • For intake call: (608) 475-9479 - Leave a message.
    • Joshua’s House
      • Emergency overnight-only shelter for men between October 1 - April 15. Open from 7:00 p.m. - 7 a.m., 7 days a week.
      • For intake call: (608) 647-4141
  • Emergency Assistance for Shelter, Transportation, Food and Medicine:
    • Savation Army -Richland Center
      • Phone: (608) 649-5825
      • Address: P.O. Box 172, Richland Center, WI 53581
      • Emergency Financial Assistance for Shelter, Transportation, Food and Medicine. Application form can be picked up and returned to front desk reception at Richland County Health & Human Services
      • Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m.
    • Catholic Charities
      • Address: 115 East Perry Street, Prairie du Chien, WI 53521
      • Phone: (608) 326-1616 - Ask for Emergency Services Staff Person
      • Hours of Operation: Monday - Friday 9:00 a.m. - 3:00 p.m.
      • NOTE: Must agree to budget counseling

Kinship Care:

Mental Health Crisis

If you are experiencing a life threatening mental health crisis call 911. 

  • Call Northwest Connection 888-552-6642 if your feeling suicidal or homicidal and need immediate assistance
  • National Suicidal Prevention Lifeline 800-273-8255 or text HELP to 741741
  • Pauquette Center Clinic
    • Emergency overnight-only shelter for men between October 1 - April 15. Open from 7:00 p.m. - 7 a.m., 7 days a week.
    • Hours of Operation: Monday - Friday 8am-5pm. Afterhours call our On-Call therapist (608) 477-3183

Prenatal Care Coordination:

First-time moms who are less than 29 weeks pregnant, meet income requirements, and live in a service area are eligible for free help from a personal nurse who will come to your home to offer advice, support, and a good laugh when you need it most through your pregnancy and until your baby is 2 years old.

Safelink Wireless:

Direct customers to this site for information on how customers can get a free phone. 

Safe at Home Program:

  • Safe at Home is a statewide address confidentiality program that provides victims of actual or threatened domestic abuse, child abuse, sexual abuse, stalking, and trafficking, or those who simply fear for their physical safety with a legal substitute address to be used for both public and private purposes. Enrollment in Safe at Home allows participants to use and receive mail at an assigned address in lieu of their actual address. Safe at Home then forwards mail from the assigned address to participants’ actual addresses free of charge.

  • If your customers have any questions regarding Safe at Home, please have them call (608)266-6613 or safeathome@doj.state.wi.us 

Salvation Army:

Salvation Army - Richland Center

  • Phone: (608) 649-5825
  • Address: P.O. Box 172, Richland Center, WI 53581
  • Emergency Financial Assistance for Shelter, Transportation, Food, and Medicine. Application form can be picked up and returned to front desk reception at Richland County Health & Human Services.
  • Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m.

Social Security Administration:

  • Phone: 1-866-770-2345
  • Address: 1210 7th Street South Suite 100, La Crosse WI 54601
  • Hours of Operation: Monday, Tuesday, Thursday, Friday 9am - 4pm and Wednesday 9am- NOON

Suicide Prevention:

  • National Suicide Prevention Line: 988

    • People of all ages who need help for themselves or a loved one can access the 988 Suicide & Crisis Lifeline by:
      Calling 988 (multiple languages).
      Sending a text message to 988 (English only).
      Using the chat feature at 988lifeline.org (English only).

      More information is available on the DHS website here:
      https://www.dhs.wisconsin.gov/crisis/988.htm

  • Emergency Services: (844) 610-6706
    • Call if you have concerns involving suicide, mental health, addiction, and other crisis situations to speak with a crisis professional.

Transportation Services:

Veyo- Medical Transportation Management: NON-EMERGENCY MEDICAL TRANSPORTATION MANAGEMENT- see Statewide Resources for details on Transportaion with Veyo.

Wheel Chair Lift Van

Transports persons to medical appointments within 85 miles of Richland Center.

  • Cost: Calculated based on location of passenger and medical appointment
  • Phone: (608) 647- 4616 Reservations are required.
  • Questions: Contact the Aging and Disability Resource Center at (608) 647-4616

Richland County Public Transportation

Bus routes into the outlying communities available to everyone for any purpose.

  • Cost: $3 one-way; $5 round-trip
  • Phone: (608) 647- 4616 Reservations are required the day prior.
  • Hours: Monday thru Friday

Driver Escort Program

Primarily for elderly or disabled individuals to medical appointments within an 85-mile radius of Richland Center.

  • Cost: Co-payments are required based on miles transported.
  • Phone: (608) 647-4729 to speak with your Care Manager at ContinuUS, (608) 647-6101 if a Veteran, or (866)-907-1493 if on Medical Assistance/Badger Care
  • Hours: Monday thru Friday

Veterans Services:

  • Richland County Wisconsin Veterans Service Office
    • Phone: (608) 647-6101 | Fax: (608) 647-3940
    • Address:181 W. Seminary Street, Richland Center, WI 53581

Wisconsin Works (W-2):

Forward Services Corporation: W-2 provides employment preparation services, case management, and cash assistance to eligible families. All W-2 appointments must be completed in person, at W-2 office:

  • Address: 373 W. 6th St., Richland Center, WI 53581
  • Phone: 1(855)733-1311

For more information on Wisconsin Works (W-2) may be obtained from the State web site.

WIC:

To find a WIC Program call 1-800-704-8555 24 hours per day and 7 days a week.

Schedules: