Capital Consortium

Dane County

Our Mission: To provide effective services that support well-being, independence, diversity, and community safety.

Most services may be obtained at the Dane County Job Center 

Hours: Monday Friday- 7:45 a.m. - 4:30 p.m.


Dane County Job Center

(888) 794-5556
1819 Aberg Avenue
Madison, WI 53704


Drug Testing:

Ask customer if they have had recent drug test that we could use the results. If yes, ask customer to provide documentation of results. If no, refer the customer to the clerical staff at the Help Desk in the Job Center.

Vault Card:

If you are talking to a Dane County resident and they are approved for expedited FS, instruct the resident to come to the job center. Clerical staff will read case comments, and issue the vault card. (Make sure you’ve made those comments, because without the comments in there, clerical staff will not be able to issue vault card.) If someone wants a hardship replacement vault card follow the FS-6 | EBT Vault Card Issuance Procedure.

  • Vault Card Pickup Address: Dane County Human Services, 1819 Aberg Avenue, Suite D, Madison, WI 53704
    • Vault Card Pickup Hours: Monday - Friday 8:00 a.m. - 11:00 a.m., 1:30 p.m. - 4:00 p.m.
    • Phone: (608) 242-7429

Homeless Mail Pickup Sites:

Call (608) 242-7429 for more information.

  • Dane County Job Center: 1819 Aberg Ave., Ste. D, Madison WI 53704. Hours M – F 7:45 – 4:30
  • The Beacon: 615 E. Washington Ave, Madison WI 53703, Hours 8am – 5pm, 7 days per week, including holidays (please request clients complete an intake form at The Beacon before they use the mailing address)
  • YWCA: 101 E. Mifflin St., Madison WI 53703 for families staying there
  • Salvation Army: 630 East Washington Ave Madison WI 53703 Just for guests staying at Salvation Army

NOTE: Dane County Job Center has an outside drop box for after hours; second drop box in lobby.

Bus Passes:

We receive passes on approximately the 24th of each month or at the request of EAWS staff.  Once a batch (100) is sold out, customers have to wait until the 1st of the following month to get one. (Only one per month can be issued to a customer.)  The price is $28 (they need exact change as we don’t make change at our agency). Customer needs to supply a FS card; if they don’t have one, they complete a form, which we keep on file for Madison Metro. We log all passes.  If a customer loses their pass, they must call Madison Metro for a replacement at 608-266-4466.  Dane County Human Services does not issue a replacement pass.  Call (608) 242-7429 for more information and to check availability. 

EBD Broker List:

EBD Broker List:
Workers can release case information without a release of information form or authorized representative form to the following contracted agencies:

  • Partnership: My Choice Family Care-Care Wisconsin and iCare
  • Family Care: My Choice Family Care-Care Wisconsin  and Community Care
  • IRIS: Advocates 4U, Connections, Consumer Direct of Wisconsin, First Person Care Consultants, Midstate Independent Living Choices, Progressive Community Services Inc., and TMG


All Fraud/Overpayment referrals are now done through B.R.I.T.S.

  • Fraud Hotline: (608) 266-4459 (this number can be given out to the public to report fraud tips, callers can remain anonymous)
  • Staff can contact Bobby A. - Fraud Investigator at (608) 242-7495 or

Overpayment Inquiries:

When callers have a question about an overpayment or tax intercept, refer caller to Megan at (608) 242-7467.

Dane County Property Records Website Link:

Click here to look up property information in Dane County

Good Cause Claim Coordinator:

Tracy Kok - Email: | Phone: (608) 288-2519

  • Process: client submits the claim form, and agencies have 45 days to process. Clients may receive a request for more information, or verification. Clients will receive a written decision by the end of that 45 days.

Safe at Home Coordinator:

Cortney Kauss:

Dane County Nursing Homes:

Click here for a list of nursing homes in Dane County

Youth Exiting Out Of Home Care (YEOHC):

If you are needing to check into an applicants Foster Care history to determine if they are a Former Foster Care Youth (YEOHC), please email Robyn Johnson and Jeremiah Cook. Subject of the email should be Foster Care Check (YEOHC) Body of the email should include: case #, name, SSN and DOB of the person you are checking. They will reach out to the social work unit to get this information and will relay it back to you.

United Way HealthConnect Information


Aging & Disability Resource Center

  • Hours of Operation: Monday through Friday 7:45 a.m. – 4:30 p.m.
  • Toll-Free: (855) 417-6892 | Phone: (608) 240-7400 | Fax: (608) 240-7401
  • Address: 2865 N. Sherman Avenue, Northside Town Center, Madison WI 53704
  • Email:
  • Website:


  • Please call 2-1-1 or (608) 246-4357 for United Way's First Call for Help for resources.


Child Protective Services:

Any concerned individual can report suspected abuse or neglect directly to a local child protective service agency or law enforcement agency. Certain individuals whose employment brings them into contact with children are required by law to report any suspected abuse or neglect or threatened abuse or neglect to a child seen in the course of their professional duties.

  • Phone: (608) 261-KIDS(5437) or (608) 255-6067 After Hours
  • Address: 2322 S Park St, Madison, WI 53713

Child Support Agency:

  • Phone: (608) 266-4031
  • Address: Room 365, 210 Martin Luther King Jr Blvd. Madison, WI 53703


  • CAC – (608) 246-4730
  • River Food Pantry - (608) 442-8815
  • Salvation Army – (608) 256-0569
  • St. Vincent De Paul – (608) 442-7200

Please call 2-1-1 or (608) 246-4357 for United Way's First Call for Help for additional resources.

Commodity Supplemental Food Program (CSFP):

People who meet the following three criteria could be eligible for additional help with food:

  1. 60 or older
  2. a Wisconsin resident
  3. have HH income at 130% FPL or less.

Phone: (608) 246-4730 Ext. 212

Crisis Services:

  • Phone: 211 or (608) 246-4357
  • DAIS - (Domestic Abuse) - (608) 251-4445 or 1-800-747-4045 [toll free] - 24 hr help and crisis line (counseling, emergency shelter, legal information)
  • Journey Mental Health - Phone/24-hr Suicide Prevention Hotline: (608) 280-2600 | Website: | National Suicide Prevention: 1-800-273-8255
  • Rape Crisis Center - (608) 251-7273 | Website:
  • The Canopy Center - (608) 241-2221 - 14 hr Stressline 8a-10p (variety of programs for children and parents) | Website:
  • Unidos - (608) 256-9195 | Website:
  • Wisconsin Coalition Against Domestic Violence - (608) 255-0539 | Website:

Dental Assistance:

Please click here for a list of dental resources.

Drivers License Assistance:

LIFT Dane is now offering “virtual” clinics to help clients with driver’s license problems.
People can schedule appointments to meet with a free attorney through video or phone conferences. 

  • If a person has access to a computer or tablet, we will schedule Zoom video conferences to review their driver’s license issues.
  •  If a person has a phone, we will schedule a phone conference utilizing a Zoom telephone number to connect with an attorney on the phone.

 - Unfortunately for now, we do not have the resources to assist people with paying any fines or fees. But our attorneys may be able to help remove some of these from their record.
If you have any clients who need assistance with their driver's license, including violations, citations, suspensions, etc, please have them email or call.
Fred Lauing:  1-608-333-5104  
email:, Website:

Early Childhood Programs and Home Visiting in Dane County:

In Dane County we offer access to 7 free and unique home visiting programs that provide support to pregnant mothers and families with children under 5 years of age. The programs include Early Childhood Initiative, Welcome Baby & Beyond, Parent Child Home Program (RISE Wisconsin), Early Headstart (Reach Dane), Prenatal Care Coordination, Nurse Family Partnership (Public Health Madison & Dane County), and KinderReady (Children’s Hospital of Wisconsin- Community Services). Through frequent in-home visits, these programs assist families on topics related to school readiness, home stability, physical and mental health, critical language skills, child health and development, and much more. Eligibility of specific programs vary based on age, geographic location within the county, and risk factors.

Elder Abuse Prevention:

  • Phone: (608) 261-9933

Energy Assistance:

Energy Services Inc., also known as Wisconsin Home Energy Assistance Program (WHEAP), provides free cash grants to help people pay their winter heating and energy bills.

  • Phone: (608) 267-8601.

Emergency Assistance:

Due to COVID 19, all Dane County W2/EA staff are not conducting face to face interviews until further notice.  Encourage people inquiring to call, or e-mail or apply on access.  The only time people should be directed to go to Dane County Job Center is if they don't have a phone or access to the internet. 

Residents of Dane County can email with questions, or call the Emergency Assistance message line at (608) 242-7458. For Emergency Assistance eligibility information please visit the State website at

EA Applications: 

Food Pantries:

Click here for a list of Food Pantries within Dane County

DHS listed Nutrition and Food Assistance Programs

Free Legal Resources for Immigration:

Food Share Employment and Training (FSET):

Food Share Employment and Training (FSET).This program assists people who get FoodShare to find a job through work activities and education and training.

  • Contact:
    • Forward Service Corp.
      • Dane County Job Center
      • 1819 Aberg Avenue, Madison, WI 53704
      • Phone: (608) 400-2239
    • Forward Service Corp Training website for FSET participants

Funeral or Cremation Services:

If a funeral home, cemetery, or crematory service provider contacts an income maintenance (IM) agency to check a deceased individual’s Medicaid eligibility, submit reimbursement applications, or to check on requests/applications that have been submitted, please refer them to contact WFCAP at:

The WFCAP call center hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. In addition, only service providers may submit WFCAP applications. Family members interested in funeral/burial assistance should speak with a service provider.
As a reminder, IM agencies are responsible for processing health care applications and they must be processed prior to determining eligibility for WFCAP.

Homeless Resources:

Housing Programs:

  • Coverage plan for JCO Housing Resource Desk Information
  • Homeless and Housing Services Coordinated Entry
  • Colvin Manor/Hope Haven - (608) 251-8881 (halfway house for those in recovery/6 week treatment program for adult men and women dealing with drug and alcohol issues)
  • Tellurian-UCAN - (608) 223-3311 or (608) 222-7311 (detoxification unit, works with homeless people with mental illness or chemical dependency, alcohol and drug abuse treatment services, including outpatient day treatment, residential programs for adolescents and adults).

Job Resources - Dane:

Please click here for a listing of the various agencies within the Job Center and the services they provide.

Key Resources For Dane County's Latino Community:

Please click here for the Key Resource Guide for the Dane County Latino Community [Guía de recursos claves para la comunidad latina del Condado de Dane].

Kinship Care: 

Mental Health Services:

Pantry - Essential Household Items:

Please click here to visit the Partnership, Inc. website.

Safe at Home Program:

Safe at Home is a statewide address confidentiality program that provides victims of actual or threatened domestic abuse, child abuse, sexual abuse, stalking, and trafficking, or those who simply fear for their physical safety with a legal substitute address to be used for both public and private purposes. Enrollment in Safe at Home allows participants to use and receive mail at an assigned address in lieu of their actual address. Safe at Home then forwards mail from the assigned address to participants’ actual addresses free of charge.
If your customers have any questions regarding Safe at Home, please have them call (608) 266-6613 or
More information is also available:

Safelink Wireless®:

Direct customers to this site for information on how customers can get a free phone.

SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

Social Security Administration:

  • Phone: 1-866-770-2262
  • Address: 6011 Odana Road, Madison WI 53719
  • Hours of Operation: Mon, Tue, Thu, Fri: 9 a.m. - 4 p.m. | Wed: 9 a.m. - 12 p.m.

Suicide Prevention:

  • National Suicide Prevention Line: 1-800-273-TALK (8255)
    • For Veterans, press 1. En Español, oprima el 2
  • Journey Mental Health Center's 24/7 Suicide Prevention Hotline provides telephone assistance to Dane County individuals experiencing emotional distress or psychiatric crisis.
    • Phone: (608) 280-2600

Transportation Services:

    • Serves as the intake point to arrange all non-emergency medical transportation services for Medicaid and BadgerCare Plus members (which includes: Wisconsin Medicaid including IRIS, BadgerCare Plus, BadgerCare Plus Family Planning Only Services, BadgerCare Plus Express Enrollment for pregnant women, and Tuberculosis-Related Services-Only Benefit).
      • Hours of Operation: Monday - Friday 7am-6pm
      • Phone: (866) 907-1493 - Toll Free - Transportation Reservations
      • Website: 
  • Supplemental Medical Transportation Assistance Program - (608) 242-6489 Services for People with Disabilities & Other Special Needs
    • For more information about other transportation services contact 211.
  • Dane County Alternative Transportation

Veterans Services:

  • Dane County Wisconsin Veterans Service Office
    • Phone: (608) 266-4158 | Fax: 608.266.4156
    • Main Office: City-County Building, Room 108
    • 210 Martin Luther King Jr. Boulevard, Madison, WI 53703
    • Hours of Operation: Monday - Friday 7:45 a.m. - 4:30 p.m. (PLEASE NOTE: Opens at 9am on 1st and 3rd Wednesdays.)
    • Website:

Wisconsin Works (W-2) and Job Access Loans (JAL):

Forward Services Corporation: W-2 provides employment preparation services, case management, and cash assistance to eligible families.  Due to COVID 19, all Dane County W2/EA staff are not conducting face to face interviews until further notice.  Encourage people inquiring to call, or e-mail or apply on access.  The only time people should be directed to go to Dane County Job Center is if they don't have a phone or access to the internet. 

W2/EA/JAL Applications: 

W2/JAL phone:  855-733-1311

Customer complaints can call (608) 308-1483 or (608) 216-7608 with concerns.