Our Mission: To provide effective services that support well-being, independence, diversity, and community safety.
Most services may be obtained at the Dane County Job Center
Hours: Monday Friday- 7:45 a.m. - 4:30 p.m.
Dane County Job Center
1819 Aberg Avenue
Madison, WI 53704
Ask customer if they have had recent drug test that we could use the results. If yes, ask customer to provide documentation of results. If no, refer the customer to the clerical staff at the Help Desk in the Job Center.
If you are talking to a Dane County resident and they are approved for expedited FS, instruct the resident to come to the job center. Clerical staff will read case comments, and issue the vault card. (Make sure you’ve made those comments, because without the comments in there, clerical staff will not be able to issue vault card.) If someone wants a hardship replacement vault card follow the FS-6 | EBT Vault Card Issuance Procedure.
Call (608) 242-7429 for more information.
NOTE: Dane County Job Center has an outside drop box for after hours; second drop box in lobby.
We receive passes on approximately the 24th of each month or at the request of EAWS staff. Once a batch (100) is sold out, customers have to wait until the 1st of the following month to get one. (Only one per month can be issued to a customer.) The price is $28 (they need exact change as we don’t make change at our agency). Customer needs to supply a FS card; if they don’t have one, they complete a form, which we keep on file for Madison Metro. We log all passes. If a customer loses their pass, they must call Madison Metro for a replacement at 608-266-4466. Dane County Human Services does not issue a replacement pass. Call (608) 242-7429 for more information and to check availability.
EBD Broker List:
Workers can release case information without a release of information form or authorized representative form to the following contracted agencies:
All Fraud/Overpayment referrals are now done through B.R.I.T.S.
When callers have a question about an overpayment or tax intercept, refer caller to Megan at (608) 242-7467.
Click here to look up property information in Dane County
Tracy Kok - Email: email@example.com | Phone: (608) 288-2519
Cortney Kauss: firstname.lastname@example.org
Click here for a list of nursing homes in Dane County
If you are needing to check into an applicants Foster Care history to determine if they are a Former Foster Care Youth (YEOHC), please email Robyn Johnson and Jeremiah Cook. Subject of the email should be Foster Care Check (YEOHC) Body of the email should include: case #, name, SSN and DOB of the person you are checking. They will reach out to the social work unit to get this information and will relay it back to you.
Any concerned individual can report suspected abuse or neglect directly to a local child protective service agency or law enforcement agency. Certain individuals whose employment brings them into contact with children are required by law to report any suspected abuse or neglect or threatened abuse or neglect to a child seen in the course of their professional duties.
Please call 2-1-1 or (608) 246-4357 for United Way's First Call for Help for additional resources.
People who meet the following three criteria could be eligible for additional help with food:
Phone: (608) 246-4730 Ext. 212
LIFT Dane is now offering “virtual” clinics to help clients with driver’s license problems.
People can schedule appointments to meet with a free attorney through video or phone conferences.
- Unfortunately for now, we do not have the resources to assist people with paying any fines or fees. But our attorneys may be able to help remove some of these from their record.
If you have any clients who need assistance with their driver's license, including violations, citations, suspensions, etc, please have them email or call.
Fred Lauing: 1-608-333-5104
email: email@example.com, Website: www.liftdane.org
In Dane County we offer access to 7 free and unique home visiting programs that provide support to pregnant mothers and families with children under 5 years of age. The programs include Early Childhood Initiative, Welcome Baby & Beyond, Parent Child Home Program (RISE Wisconsin), Early Headstart (Reach Dane), Prenatal Care Coordination, Nurse Family Partnership (Public Health Madison & Dane County), and KinderReady (Children’s Hospital of Wisconsin- Community Services). Through frequent in-home visits, these programs assist families on topics related to school readiness, home stability, physical and mental health, critical language skills, child health and development, and much more. Eligibility of specific programs vary based on age, geographic location within the county, and risk factors.
Energy Services Inc., also known as Wisconsin Home Energy Assistance Program (WHEAP), provides free cash grants to help people pay their winter heating and energy bills.
Due to COVID 19, all Dane County W2/EA staff are not conducting face to face interviews until further notice. Encourage people inquiring to call, or e-mail or apply on access. The only time people should be directed to go to Dane County Job Center is if they don't have a phone or access to the internet.
Residents of Dane County can email firstname.lastname@example.org with questions, or call the Emergency Assistance message line at (608) 242-7458. For Emergency Assistance eligibility information please visit the State website at https://dcf.wisconsin.gov/ea.
EA Applications: https://access.wisconsin.gov/access/
Food Share Employment and Training (FSET).This program assists people who get FoodShare to find a job through work activities and education and training.
If a funeral home, cemetery, or crematory service provider contacts an income maintenance (IM) agency to check a deceased individual’s Medicaid eligibility, submit reimbursement applications, or to check on requests/applications that have been submitted, please refer them to contact WFCAP at:
The WFCAP call center hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. In addition, only service providers may submit WFCAP applications. Family members interested in funeral/burial assistance should speak with a service provider.
As a reminder, IM agencies are responsible for processing health care applications and they must be processed prior to determining eligibility for WFCAP.
Please click here for a listing of the various agencies within the Job Center and the services they provide.
Please click here for the Key Resource Guide for the Dane County Latino Community [Guía de recursos claves para la comunidad latina del Condado de Dane].
Please click here to visit the Partnership, Inc. website.
Safe at Home is a statewide address confidentiality program that provides victims of actual or threatened domestic abuse, child abuse, sexual abuse, stalking, and trafficking, or those who simply fear for their physical safety with a legal substitute address to be used for both public and private purposes. Enrollment in Safe at Home allows participants to use and receive mail at an assigned address in lieu of their actual address. Safe at Home then forwards mail from the assigned address to participants’ actual addresses free of charge.
If your customers have any questions regarding Safe at Home, please have them call (608) 266-6613 or email@example.com
More information is also available:https://www.doj.state.wi.us/ocvs/safe-home
Direct customers to this site for information on how customers can get a free phone.
SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.
Forward Services Corporation: W-2 provides employment preparation services, case management, and cash assistance to eligible families. Due to COVID 19, all Dane County W2/EA staff are not conducting face to face interviews until further notice. Encourage people inquiring to call, or e-mail or apply on access. The only time people should be directed to go to Dane County Job Center is if they don't have a phone or access to the internet.
W2/EA/JAL Applications: https://access.wisconsin.gov/access/
W2/JAL phone: 855-733-1311
Customer complaints can call (608) 308-1483 or (608) 216-7608 with concerns.