Consortium Procedures

Adams Co Breach process

Dane Co Breach process

Richland Co Breach process

• 2025 Consortium Holidays
• 2025 Adverse Action Dates

• Administration
• Genesys and Child Care Case processing
• Genesys Support Procedures
• Hmong or Spanish Interpreters for Child Care
• Queue Descriptions/Queue Assignment
• Standard Practices
• Swamp Days
• Worker Shift Chart 
• Call Center Definitions

Click here to view.

Click here to view.

• Absence Entry- SharePoint Calendar Reminders
• Capital Consortium BLANK Cohort NWT Calendar
• Capital Leads Task Definitions
• Daily Task Coverage
• Daily task coverage desk aid
• Dane and Partner Counties Buddy List
• Individual Responsibilities
• Lead Meeting Schedule
• Lead Training Topics
• Team Meeting
• Help Queue Expectations
• Lead Answer Keys
  • FoodShare
  • BCP
  • OCM
  • EBD

• BCP Childless Adult Premium Program - IM Call Script
• Co-Pays and Premium Call Script for July 2020
• Document Processing
• Early Renewal
• FoodShare Basic Work Rules and FoodShare Work Requirements Script- Includes Spanish and Hmong
• FoodShare Reporting Requirements Call Script-English, Spanish and Hmong
• Script to add to VCL when sending a Good Cause Claim
• Script for FSOD call attempts
• Standard Voicemail
• State FoodShare Quality Control Loss of Contact Case Comments
• SMRF Telephonic Signature [Spanish]
• Telephonic Signature [English]
• Telephonic Signature [Hmong]
• Telephonic Signature [Spanish]
• Translation by Advocate or Family Script

• ESS Scorecards
• Expectations for Protected Time
• Workload/CCC Expectations
• Daily checklist for workload
• Daily ESS Expectations cheat sheet
• LTC Consortia Process

• Appointment Scheduling
• Case Processing
  • Applications
  • Ensuring Timeliness
  • PPRF
  • Renewals
  • SMRF
• Child Care Case Processing
• Error Correction
• Lobby Standards for All Counties