Capital Consortium

Economic Support Repository

Capital Consortium Economic Support Repository

What's New

FFM training with Joan Corcoran 10/21/21 [Video]

Genesys Practice [Video]

Genesys Practice instruction sheet

Genesys- Automated Telephonic Signature (ATS)

Genesys- Changing the Agent Phone number

Genesys- How to use the Help Queue

Genesys- Conference Calls for Language Line

Genesys- How to Transfer a Call Between Queues

Genesys- Status and Standard Day 

Genesys- Telephonic Client Registration (RFA)

Genesys desk aid- AGENT DESKTOP FOR AGENTS TIP SHEET

QC presentation 12/16/21 [video]

QC Reminders FEINs [PowerPoint]

Alimony presentation [PowerPoint]

QC training- Calculator [video]

Transportation services for Medical Transportation have changed to Veyo- you can also find this information on the Statewide Resources Tab under "Transportation".

Veyo
NON-EMERGENCY MEDICAL TRANSPORTATION MANAGEMENT

Serves as the intake point to arrange all non-emergency medical transportation services for Medicaid and BadgerCare Plus members (which includes: Wisconsin Medicaid including IRIS, BadgerCare Plus, BadgerCare Plus Family Planning Only Services, BadgerCare Plus Express Enrollment for pregnant women, and Tuberculosis-Related Services-Only Benefit).

For more information about other transportation services contact 211.

 

EBD and Family Schedule

This new schedule replaces the Team Week A and Week B Schedules.

 

HELPLINE for Capital Consortium ESS

For policy or procedure questions or case processing questions, contact the Capital Problem Resolution Team by email to hseaprobres@countyofdane.com or calling (608) 264-0351 or *3.


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A map of Wisconsin Consortia