Capital Consortium

Statewide Resources

This call script is for IM staff to use when receiving questions about premium assistance for BadgerCare Plus childless adult premiums.

Click here for the BadgerCare Plus Childless Adult Premium Program - IM Call Script.

2020 Open Enrollment is here – and ends December 15.

Click here to get 2020 health coverage | Health Insurance Marketplace.

People who meet the following three criteria could be eligible for additional help with food:

  1. 60 or older
  2. a Wisconsin resident
  3. have HH income at 130% FPL or less.

For contact info:

FIS – EBT Edge:

For easy-to-use tools and 24/7 access to your MyWIChildCare account and payment information, visit
To talk to a friendly MyWIChildCare customer service representative, call 1-877-201-7601.

For easy-to-use tools and 24/7 access to your MyWIChildCare account and payment information, visit
To talk to a friendly MyWIChildCare customer service representative, call 1-877-201-7601.

If a funeral home, cemetery, or crematory service provider contacts an income maintenance (IM) agency to check a deceased individual’s Medicaid eligibility, submit reimbursement applications, or to check on requests/applications that have been submitted, please refer them to contact WFCAP at:

The WFCAP call center hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. In addition, only service providers may submit WFCAP applications. Family members interested in funeral/burial assistance should speak with a service provider.
As a reminder, IM agencies are responsible for processing health care applications and they must be processed prior to determining eligibility for WFCAP.

The Katie Beckett Program is a special eligibility process that allows certain children with long-term disabilities, mental illness, or complex medical needs, living at home with their families, to obtain a ForwardHealth card.
Click here to learn more about the Katie Beckett Program.

Board on Aging and Long Term Care (60 +)

  • Part D Helpline 1-855-677-2783
  • Medigap Hotline 1-800-242-1060
  • Ombudsman Program 1-800-815-0015 (advocacy for rights of people in ALF, NH, FC and IRIS)
Disability Rights WI (ages 18-59)
  • Disability Drug Benefit Hotline 1-800-926-4862
  • Family Care and IRIS Ombudsman 1-800-928-8778
  • SSI Managed Care Ombudsman 1-800-708-3034

Covering Wisconsin has healthcare Navigators available to provide free in-person help to enroll in health insurance plans. There are many resources available on their website

Safe at Home is a statewide address confidentiality program that provides victims of actual or threatened domestic abuse, child abuse, sexual abuse, stalking, and trafficking, or those who simply fear for their physical safety with a legal substitute address to be used for both public and private purposes. Enrollment in Safe at Home allows participants to use and receive mail at an assigned address in lieu of their actual address. Safe at Home then forwards mail from the assigned address to participants’ actual addresses free of charge.
If your customers have any questions regarding Safe at Home, please have them call (608) 266-6613 or
More information is also available:

Direct customers to this site for information on how customers can get a free phone.
Phone Numbers:

  • For Enrollment and Plan Changes Support: 1-800-SafeLink (723-3546)
  • For Technical Support ONLY: 1-800-378-1684

SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

Wisconsin residents can take advantage of a variety of tax credits to supplement their incomes. The most important of these include the Federal Earned Income Tax Credit; the Wisconsin Earned Income Tax Credit; the Wisconsin Homestead Credit and the Child Tax Credit. These credits can bring thousands of extra dollars to individuals and families — yet every year, thousands of people who are eligible for these tax credits fail to claim them.This website is intended to increase awareness and use of available tax credits among low and moderate income families in Wisconsin.

MTM- Medical Transportation Management

  • Hours of Operation: Monday - Friday 7am-6pm
  • Phone: (866) 907-1493 - Toll Free - Transportation Reservations
  • Website: 

Serves as the intake point to arrange all non-emergency medical transportation services for Medicaid and BadgerCare Plus members (which includes: Wisconsin Medicaid including IRIS, BadgerCare Plus, BadgerCare Plus Family Planning Only Services, BadgerCare Plus Express Enrollment for pregnant women, and Tuberculosis-Related Services-Only Benefit).

For more information about other transportation services contact 211.

People may visit for information regarding Unemployment Benefits, including how to apply. 

Direct customers to this site for information on how customers can obtain copies of their vital records. Obtain vital records (such as birth certificates, death records, marriage licenses, divorce decrees, naturalization, adoption, and land records) from each state, territory, and county of the United States.

Wisconsin Well Woman Medicaid (WWWMA): provides medical treatment for women diagnosed with breast or cervical cancer, or precancerous condition of the cervix.
NOTE: Must be a U.S. Citizen.