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Capital Consortium

Statewide Resources

The Affordable Connectivity Program can help people pay for internet service, and to help them buy a laptop/tablet. Please see more information here: https://www.fcc.gov/acp

This call script is for IM staff to use when receiving questions about premium assistance for BadgerCare Plus childless adult premiums.

Click here for the BadgerCare Plus Childless Adult Premium Program - IM Call Script.

People who meet the following three criteria could be eligible for additional help with food:

  1. 60 or older
  2. a Wisconsin resident
  3. have HH income at 130% FPL or less.

For contact info: https://www.dhs.wisconsin.gov/nutrition/csfp.htm

FIS – EBT Edge:

For easy-to-use tools and 24/7 access to your MyWIChildCare account and payment information, visit ebtedge.com.
To talk to a friendly MyWIChildCare customer service representative, call 1-877-201-7601.

If a funeral home, cemetery, or crematory service provider contacts an Income Maintenance (IM) agency to check a deceased individual’s Medicaid eligibility, submit reimbursement applications, or to check on requests/applications that have been submitted, please refer them to contact WFCAP at:

More information can be found on the DHS website here.
The WFCAP call center hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. In addition, only service providers may submit WFCAP applications. Family members interested in funeral/burial assistance should speak with a service provider.
As a reminder, IM agencies are responsible for processing health care applications and they must be processed prior to determining eligibility for WFCAP.

Click here for Marketplace Information.

Wisconsin Help for Homeowners (WHH) is a new statewide program that can help with overdue bills like mortgage payments, property taxes, utilities, and more. More information is available here:

https://doa.wi.gov/Pages/LocalGovtsGrants/Homeowner-Assistance.aspx

The Katie Beckett Program is a special eligibility process that allows certain children with long-term disabilities, mental illness, or complex medical needs, living at home with their families, to obtain a ForwardHealth card.
Click here to learn more about the Katie Beckett Program.

Lift Wisconsin can provide free legal services that can help with things like getting a driver's license reinstated.

https://www.liftwisconsin.org/

Board on Aging and Long Term Care (60 +)

  • Part D Helpline 1-855-677-2783
  • Medigap Hotline 1-800-242-1060
  • Ombudsman Program 1-800-815-0015 (advocacy for rights of people in ALF, NH, FC and IRIS)

Disability Rights WI (ages 18-59)

  • Disability Drug Benefit Hotline 1-800-926-4862
  • Family Care and IRIS Ombudsman 1-800-928-8778
  • SSI Managed Care Ombudsman 1-800-708-3034

P-EBT is a program to provide food assistance to families when children miss free/reduced price meals at school due to pandemic related issues. You can find out more about P-EBT here:

https://www.dhs.wisconsin.gov/covid-19/forwardhealth-pebt.htm

Covering Wisconsin has healthcare Navigators available to provide free in-person help to enroll in health insurance plans. There are many resources available on their website www.coveringwi.org.

If a customer has a question about a repayment agreement for a past overpayment, they can contact PACU at:  Phone Number Toll Free: 1-800-943-9499
Email: dwspacu@wisconsin.gov
To set up online payment use this link:
https://dwd.wisconsin.gov/ereceiving/DWSPACUinfo.htm

If a customer calls Capital Consortium and reports any type of scam calls where they were asked for personal information, account information, etc. Please refer them to this website to report it, and find helpful follow up tips. https://reportfraud.ftc.gov/ .  Legitimate DHS texts and emails will come from the following:

For customers who believe they may have been the victim of an unauthorized agent or broker activity associated with their Federal Marketplace Health Care enrollment should call the Marketplace Call Center at 1-800-318-2596. They can also file a complaint with the state through Office of the Commissioner of Insurance here: https://oci.wi.gov/Pages/Consumers/Filing-a-Complaint.aspx .  You may file a complaint if you are unable to resolve a dispute with an insurance company or agent, you have a problem with a pharmacy benefit manager service, or you receive a surprise medical bill.  They follow a " no wrong door" policy and will work to make sure the complaint goes to the correct place-either within OCI or to another state agency.  They can also call toll-free at 1-800-236-8517 (outside of WI) or 608-266-0103 (inside WI).  This number may also be called for a general insurance question.

Covering Wisconsin can also be reached at 1-877-947-2211 or www.coveringWI.org for more information on this topic and other questions.

To cancel unauthroized plan switches call: 1-800-318-2596.  When calling customers should ask for the agent's name and ID#.

Safe at Home is a statewide address confidentiality program that provides victims of actual or threatened domestic abuse, child abuse, sexual abuse, stalking, and trafficking, or those who simply fear for their physical safety with a legal substitute address to be used for both public and private purposes. Enrollment in Safe at Home allows participants to use and receive mail at an assigned address in lieu of their actual address. Safe at Home then forwards mail from the assigned address to participants’ actual addresses free of charge.
If your customers have any questions regarding Safe at Home, please have them call (608) 266-6613 or safeathome@doj.state.wi.us
More information is also available:https://www.doj.state.wi.us/ocvs/safe-home

Direct customers to this site for information on how customers can get a free phone.
Website: www.safelinkwireless.com
Phone Numbers:

  • For Enrollment and Plan Changes Support: 1-800-SafeLink (723-3546)
  • For Technical Support ONLY: 1-800-378-1684

SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

Wisconsin residents can take advantage of a variety of tax credits to supplement their incomes. The most important of these include the Federal Earned Income Tax Credit; the Wisconsin Earned Income Tax Credit; the Wisconsin Homestead Credit and the Child Tax Credit. These credits can bring thousands of extra dollars to individuals and families — yet every year, thousands of people who are eligible for these tax credits fail to claim them.This website is intended to increase awareness and use of available tax credits among low and moderate income families in Wisconsin.

Veyo
NON-EMERGENCY MEDICAL TRANSPORTATION MANAGEMENT

Serves as the intake point to arrange all non-emergency medical transportation services for Medicaid and BadgerCare Plus members (which includes: Wisconsin Medicaid including IRIS, BadgerCare Plus, BadgerCare Plus Family Planning Only Services, BadgerCare Plus Express Enrollment for pregnant women, and Tuberculosis-Related Services-Only Benefit).

For more information about other transportation services contact 211.

People may visit https://dwd.wisconsin.gov/uiben/ for information regarding Unemployment Benefits, including how to apply. 

Direct customers to this site for information on how customers can obtain copies of their vital records. Obtain vital records (such as birth certificates, death records, marriage licenses, divorce decrees, naturalization, adoption, and land records) from each state, territory, and county of the United States.

https://wisconsinwater.help/

For assistace paying a water bill 

If an applicant/member is in danger of falling behind on their water bills & losing water service they can call 1-833-H2O-WISC (833-426-9472) to directly connect with a LIHWAP eligibility specialist OR EMAIL support@wisconsinwater.help

Applicants will need to provide the following:

  1. Most recent water bill
  2. SOCIAL SECURITY #’s
  3. Written proof of household’s gross income for the one month prior to your application, such as:
    • Payroll stubs
    • Child support printout
    • Unemployment printout
    • Social Security benefit verification letter

 

Wisconsin Well Woman Medicaid (WWWMA): provides medical treatment for women diagnosed with breast or cervical cancer, or precancerous condition of the cervix.