Capital Consortium Economic Support Repository
What's New
Genesys Cloud Copy & Paste Transfer List Desk Aid
Genesys Cloud Telephonic Signature Desk Aid
Call Center "On Queue" and "Off Queue" Status Descriptions Desk Aid (PDF)
October 24 Genesys Live Demo Part II (Video)
October 17 Genesys Live Demo Part I (Video)
October 11 2024 Annual All Staff Meeting (Video) (Please note there may be some silence during hour/minute 1:00:00 through 1:53:00 as there is an activity taking place around the room)
October 3 Hispanic Heritage Month Presentation (Video)
September 12 AM Staff Meeting- ID Theft & Fraud
September 12 PM Staff Meeting- 8/1 Child Care Updates Review
Child Care Authorization Assessment Changes Review (9/12 Staff Meeting) (PDF)
MAPP Payment Mailing Address Information (as of 8/28/24)
New Child Care Template Training for Case Comments (PDF)
New Child Care Case Comment Template
EBDÂ and Family Schedule
HELPLINE for Capital Consortium ESS
For policy or procedure questions or case processing questions, contact the Capital Problem Resolution Team by email to hseaprobres@danecounty.gov or calling (608) 264-0351 or *3.
Website Corrections, Questions, and Updates
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